If Forge Dozer doesn't respond as expected, first check which part stopped working.

The machine says setup is incomplete

This usually means its machine, prize, or voucher tables are missing or unavailable. Members cannot install those tables themselves; contact a SerraForge administrator. The interface should avoid charging for an unavailable machine.

I cannot drop a coin

Check the Coins counter. Ordinary coins refill over time, and buying a refill requires enough Sparks. The Spark drop is a separate optional paid action.

Coins are not falling into the tray

The pusher operates automatically, and pieces can take several cycles to work toward the front. Drops into side gutters do not count as wins. Try a small nudge, then observe the next pusher cycles.

My board looks empty

The machine should restore a starter pile if its stored board is truly empty. If it stays blank after reloading, use Report a Problem and include a screenshot.

My prize didn't appear

Prizes must cross the front tray and be accepted by the server. Check your Prize Vault for unused vouchers, then report the exact action and approximate time if a prize is missing. Don't repeat paid actions while a request appears to be failing.

[!TIP] When reporting a Dozer issue, mention whether the Drop, Save, Finish & claim, and Sparks purchase buttons are responsive. That helps staff identify the part that broke.